Welcome to the Cademand Store Help Center! We are here to assist you with any questions or issues you may have regarding your shopping experience. Below, you’ll find answers to common concerns and how to get in touch with our support team.
1. Contact Us
If you need help with an order, have questions about our products, or need assistance with returns and refunds, feel free to reach out to us:
• Email: cademand@outlook.com
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)
2. Order Issues
• How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our Order Tracking page.
• I received a damaged or incorrect item. What should I do?
If you receive an incorrect or damaged item, please email us at cademand@outlook.com with your order number and photos of the item. We will assist you with a replacement or refund.
• Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within 24 hours of placing them. Please contact us as soon as possible for assistance.
3. Payments & Billing
• What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure payment options.
• Why was my payment declined?
Ensure your payment details are correct and that your bank has not flagged the transaction. If the issue persists, try another payment method or contact your bank.
4. Shipping & Delivery
• How long does shipping take?
Shipping times vary based on your location and selected shipping method. Typically:
• Standard Shipping: 7-15 business days
• Express Shipping: 3-7 business days
• Do you ship internationally?
Yes! We offer worldwide shipping. Shipping fees and delivery times vary based on destination.
5. Returns & Refunds
• What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original condition. Visit our Refund & Returns Policy for details.
• How long does it take to process a refund?
Refunds are processed within 7-10 business days after receiving the returned item.
If you need further assistance, feel free to contact us.
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