General Questions
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders and manage your purchases easily.
Q: Can I change my shipping address after placing an order?
A: Address changes are only possible within 24 hours of placing the order. Contact us immediately if you need to update your address.
Orders & Shipping
Q: Where is my order?
A: You can track your order using the tracking number provided in your shipping confirmation email.
Q: How do I qualify for free shipping?
A: Free shipping may be available for orders over a specific amount, depending on your location. Check our shipping policy for details.
Payments & Refunds
Q: What should I do if I was charged but did not receive an order confirmation?
A: First, check your spam/junk folder. If you still haven’t received an order confirmation, contact us at cademand@outlook.com with your transaction details.
Q: Can I get a refund if I change my mind?
A: Refunds are only available for eligible returns. If your order is still in processing, we may be able to cancel it before shipment.
Product & Warranty
Q: Are your products authentic?
A: Yes! We source our products directly from verified manufacturers and trusted suppliers.
Q: Do you offer a warranty on your products?
A: Warranty availability depends on the product. If applicable, warranty details will be mentioned on the product page.
If you have any further questions, please feel free to contact us.
No products in the cart.