Refund and Returns Policy

Thank you for shopping at cademand.store, a website operated by HK Weishisheng Technology Co., Limited. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

This policy outlines our procedures for returns and refunds.

General Conditions for Returns:

To be eligible for a return, please ensure that the following conditions are met:

• The item was purchased within 30 days of the original purchase date.
• The item is in its original condition: unused, unworn, and in the same condition that you received it.
• The item is returned in its original packaging, including all original tags, labels, and accessories.
• You have the receipt or proof of purchase.

Please note: Certain types of items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Hygiene products such as undergarments, cosmetics, or opened skincare products
• Perishable goods (e.g., food, flowers, newspapers, or magazines)

How to Initiate a Return:

To start a return, please follow these steps:

1. Contact us: Send an email to our customer service team at cademand@outlook.com with the subject line “Return Request – Order # [Your Order Number]”.

• Provide information: In your email, please include the following information:
• Your order number
• The name of the item(s) you wish to return
• The reason for the return
• Clear photos of the item(s) you wish to return, especially if there is a defect or damage.
1. Await instructions: Our customer service team will review your request and provide you with instructions on how to proceed with the return, including the return address. Please do not send items back to us without prior authorization.

Return Shipping:

• You will be responsible for paying for the return shipping costs. Shipping costs are non-refundable.
• If the return is due to our error (e.g., you received a wrong or defective item), we will provide you with a prepaid shipping label or reimburse your return shipping costs upon receiving the returned item and verifying the issue.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit during the return process.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The processing time may vary depending on your bank or payment provider.
• If rejected: We will explain the reason for the rejection. You may be responsible for the cost of shipping the item back to you.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at cademand@outlook.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cademand@outlook.com.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt at cademand@outlook.com with photos of the damage or defect and your order number. We will work with you to resolve the issue by providing a replacement (if available) or a full refund.

Our Return Address:

Please note that you should not send returns directly to our office address without prior authorization. Our customer service team will provide you with the correct return shipping address when you initiate a return.

Contact Us:

If you have any questions about our Refund and Returns Policy, please contact us at:

HK Weishisheng Technology Co., Limited
RM4, 16/F, HO KING COMM CTR, 2-16 FAYUEN ST,
MONGKOK KOWLOON, HONG KONG
Email: cademand@outlook.com

Policy Updates:

We reserve the right to modify this Refund and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.